When creating a website, it’s always important to keep the user experience in mind. A positive user experience to an eCommerce website can be the difference between a conversion and a lost customer.
Conversion rates can be based off how positive a user experience is to potential customers. But how can you be sure that you are providing a positive experience for visitors?
There are several things you can do to optimize the user experience on your eCommerce website.
Have a Unique Visual Experience – Your website should provide a unique experience and be specific to your brand. The first aspect of a unique visual experience is making sure that the brand is instantly identifiable on the website. Using custom visual content can help you stand out and be unique as well. Use original pictures of products or your staff. Constantly update the website to reflect holiday, seasons and events that are relevant to the industry.
Personalize Messages – Get personal. Visitors to the website don’t want to feel like they are just another browsing customer. So many people come to a website with something specific in mind. Making the experience individual to the customer and fitting their needs only enhances the experience. It’s also important for your website to be responsive and remember customer habits, remembering search terms of previous customers or search words that are relevant to you and your competition.
Integrate Social Media – An essential part of the user experience is social media. That said, it’s important to identify which social media platforms are right for you. If you are a clothing business, Instagram is a necessary platform. If you are an event or party-planning company, show off your ideas on Pinterest. Blogs about specific topics like news or entertainment are better for Facebook and Twitter. Whatever platforms work best for your industry, it’s about having a place to share your content.
Balance Form and Function – The design of the website is important from the visual standpoint, but another part of the user experience is how well the website functions. The best websites are the ones that combine the visual aesthetics with easy functionality. It’s all about making sure your content and branding are up to par while having an effective site that loads quickly and responds well to prompts for action.
Be Compatible on Multiple Channels – Having a great looking and well-functioning website isn’t just about the standard desktop view. It’s important to make sure the design and functionality of the website work across multiple channels, meaning that it gives the same user experience on a desktop, laptop, tablet, phone and even in options that don’t involve the website itself like in-store shoppers or callers. The idea is that in addition to making your digital presence responsive across multiple platforms, it also means taking the content and branding done online and applying it to your store in person as well.
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